[ Built for a lab, not adapted from ecommerce ]
Diagnostics booking with home collection, phlebotomist routing, sample tracking and report delivery. We have built and run this for a working pathology lab, which is why it handles the parts an ecommerce template cannot.
Diagnostics booking with home collection, phlebotomist routing, sample tracking and report delivery. We have built and run this for a working pathology lab, which is why it handles the parts an ecommerce template cannot.
Tell us how your lab collects todayA test is not a product. Panels contain tests, packages contain panels, prices vary by city and by corporate contract, and fasting rules attach to the test.
Slots by pin code, phlebotomist assignment, live status and reassignment when someone is running late. This is the operational half people forget to specify.
Barcode from collection through transit to the lab, with rejection reasons captured. A missing sample must be findable, not just reported.
PDF and structured values on WhatsApp and in the app, with previous results alongside so a patient can see the trend rather than one number.
Web and app booking with test search, packages, slot selection, family members under one account, payment and report access.
The phlebotomist app and the routing behind it — assignment, live status, barcode capture, sample handover and proof of collection.
The dashboard the lab actually runs on: pending collections, samples in transit, results due, TAT breaches and revenue by centre.
Tests, panels, packages, fasting requirements, sample types, TAT and the price matrix by city and contract. This modelling decides everything after it.
Slot capacity by area, phlebotomist rosters, routing, reassignment and what happens when a patient is not home. The software follows the operation.
Patient app and web booking with UPI, cards and cash on collection, plus corporate and insurance billing where those apply.
Order out and results back through the LIS or HL7, with a manual entry path for the tests that are not automated. Every lab has some.
Signed PDF, structured values, WhatsApp and app delivery, historical comparison, and a doctor-facing view where the lab serves clinics.
Operations dashboard for bookings, pending collections, sample status and TAT breaches, because the lab manager is the real daily user.
Diagnostics booking looks like ecommerce and is not. A test has fasting rules, a sample type, a turnaround time and a price that changes by city and by corporate contract. The order is not fulfilled by shipping something — a person has to reach the patient, draw a sample, label it correctly and get it to the lab before it degrades.
We have built and operated this for a working pathology lab, and the parts that decide whether it succeeds are operational: slot capacity that reflects how many phlebotomists you actually have, reassignment when one is delayed, and a sample that can always be located. Those are the parts a generic template does not have.
Tests, panels and packages with their rules and price matrix. Get this wrong and every screen after it becomes an exception.
Booking is straightforward. Routing people around a city, handling delays and never losing a sample is where the system earns its keep.
A patient judges the lab by the report — how fast it arrived, whether it is readable, and whether they can see it against last time.
Patients want the report where they already are. App downloads for a once-a-year test were always optimistic; WhatsApp delivery is now the expectation.
It is the default expectation in metros and increasingly in tier-two cities, which makes routing and slot capacity core system requirements rather than extras.
India's health stack means labs are being asked about linking reports to a health ID. Building with structured results rather than only PDFs is what makes that possible later.
Usually yes. Labs vary in what they expose — some have HL7 or ASTM interfaces, some have a database we can read, some have neither and need a manual entry path. We audit what your LIS actually offers before quoting, because that is the single biggest variable in these projects.
Let’s talk about your test booking project. No obligation, just a conversation.
Next service
LIMS Software